Legal
SMS terms
These terms cover the text messages The Unit K9 sends about your bookings. Texts are optional, and you can stop them at any time.
What we text
The Unit K9 booking updates: confirmation when a session is booked, a reminder before it, a note when the van is on its way, and word if a session is changed or cancelled. We do not send marketing or promotional texts.
How you opt in
You opt in by ticking an unticked box beside the mobile number field. The box is optional, it is separate from our Terms of service, and booking never depends on it. You can see exactly what it looks like on our SMS opt-in page.
How often
Message frequency varies with your bookings, typically 2–4 messages per visit.
Stopping texts
Reply STOP to any message to stop receiving texts. We will send one message confirming you are unsubscribed and nothing after it. To start again, reply START. If you stopped texts by unticking the box instead, tick it again in your account.
Getting help
Reply HELP to any message for help, or contact us at info@theunitk9.com.
Costs and delivery
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your privacy
We do not share mobile opt-in information or SMS consent with any third parties, and we never sell or share your phone number for third-party marketing. See our Privacy policy.