Terms of service

Eligibility

Dogs must be at least four months old, current on all vaccinations, and cleared for physical activity by a licensed veterinarian before their first session. You are responsible for the accuracy of the health and behavioral information you give us.

Booking and payment

Sessions are booked through our online scheduling system and paid for at the time of booking. Prices are confirmed at booking and may change for future bookings. The intro session is offered once per dog.

When you pay online, your card is saved with our payment processor, Stripe. By paying, you authorise us to charge that card later only for extras you agree to that we add to a visit. A late-cancellation fee is only ever kept from your refund; it is never charged to your card.

Cancellation

Cancel at least 24 hours before your session for a full refund. Inside that window, $25 is kept from your refund. A missed appointment is not refunded.

Memberships

Memberships renew monthly at the price and on the day of the month stated in the renewal terms you agree to when you join; in a month without that day, on its last day. Each plan includes the number of sessions a month and the weekly limit shown when you join, or when we move you to another plan, and those stay the same for as long as you keep that plan. Sessions are issued when each payment succeeds and expire at the end of that billing period; unused sessions do not roll over. You may cancel at any time from your account page. The membership ends at the close of the current billing period and no partial refunds are given. A late cancellation or missed membership session uses one session from that period in place of the fees above.

If a renewal payment fails, no new sessions are issued until it clears, and the membership ends if payment cannot be collected. We give at least 30 days' notice by email before any change to the membership price, effective from the next renewal after that notice.

Text messages

Texts about your bookings are optional. We send them only if you tick the box that asks for permission, which is separate from these terms, and booking never depends on it. Reply STOP to any message to stop them. Our SMS terms explain what we send and how often.

Access and parking

You are responsible for providing safe, legal parking within reasonable distance of your home, and for ensuring the route between your door and the van is safe for a dog on a leash.

Our discretion to stop a session

We may shorten or end a session at any time if we judge that continuing is not in the dog's interest. This includes signs of distress, fatigue, injury, or behavior that makes safe supervision impossible. Sessions ended on welfare grounds are not refunded as a matter of course, but we will always discuss it with you.

Assumption of risk and liability

Physical exercise carries inherent risk. While every session is supervised and our equipment is designed for canine use, you accept that risk on your dog's behalf. Our liability is limited to the amount paid for the session in question, to the maximum extent permitted by law.

Media

We may photograph or film sessions for our own marketing. Tell us at any time if you would prefer we did not, and we will not.

Changes

We may update these terms. The version published here at the time of your booking is the version that applies to it.